Random Acts of QBQ! by John G. Miller A CiCi's Pizza guest speaks:
Traveling through Ohio, we were, as usual with two little ones in tow, running late. Nothing seemed to be going right. We had promised our three-year-old that we would stop at CiCi's Pizza in Marion, Ohio, but heavy traffic and waiting for an accident to cle...
Nuts! by Dr. Wendell Williams What the organizations with the best customer service reps have in common
Being a selection wonk, I continually look for disconnects between company policy and employment practices. Glaring examples tend to occur when I have a problem and need assistance from an employee who was suppose...
How To Be A Customer-Focused Organization by Mary Gormandy White Would you say that your customers are satisfied with the products and services provided by your organization? Do you think that having satisfied customers indicates that your organization is one that provides exceptional customer service? If so, think about what the word satisfaction rea...
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Organizations
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